Language Access Best Practice
To have the most effective and inclusive language access program, access to interpreters must be bidirectional. In many organizations that have a language access program, connection to an interpreter can only be initiated by the organization’s staff. This limited process, although better than nothing, results in tentacles of disparities or gaps in service delivery…and that’s where Volatia comes in.
You can now empower your Limited English Proficient or LEP clients to access your services whenever they want. With an LEP Call-In line, your client will be able to connect to an interpreter of his or her native language first, and then connect to your staff. This solution is just one of our many innovations designed to make your language access program second to none.