What they're saying
If I were to summarize what I like most about Volatia: it is their willingness to listen to our needs and their technological innovations that are so ahead of the other options on the market. I needed to find a way that what I did was replicable and scalable, and that's what Volatia has provided me.
I can't imagine taking back all the responsibilities that I used to have before terpX and the customer service add-on. My business has more than tripled our revenues and picked up larger clients and the best part, the support team at Volatia feels like my own team.
I love how easy it is to work with everyone at Volatia. new features are added to terpX all the time and I can request custom options at no additional cost to me...something that many other companies promise but often fail to deliver.
Secure access from anywhere on any internet-powered device.
Enable your interpreters to take and process ondemand interpreter requests for phone (OPI) or Video (VRI) interpretation.
Set the distance that an interpreter can drive for onsite work orders.
Instant text and email notifications to interpreters whenever there is an available work order of which they qualify or if a change is made to a work order that an interpreter has already been assigned.
Work Order Management
Tired of calling, emailing, or texting your interpreters? Simply allow them to engage with your interpreter management system directly and watch them accept, decline, enter their start and end times, and even give feedback on work orders; all without you in the middle.
Upload certifications and training records to ensure that interpreters only receive work orders of which they are qualified to fulfill.
Complete visibility of all completed, scheduled, and pending work orders. Historical payment data is also available to ensure transparency and accountability.
Eliminate end-of-year hassle of getting tax forms ready. Interpreters dimply download their 1099 whenever they want.
terpX For Your
The cost of your interpreter management system must be designed to scale. terpX subscriptions allow you to only pay for what you need and upgrade or downgrade at any time as the circumstances of your business change.
Every plan can be customized to meet your needs while remaining the most affordable interpreter management system on the market.
OPI Rates as low as
Start growing your phone interpretation (OPI) business with a partner that will work with you to win large contracts at rates that can compete against the larger players in the industry.
VRI Rates as low as
Video (VRI) is the fastest growing segment of OnDemand interpretation. Build your own call center with the overflow support of Volatia's network that supports more than 280 languages, including sign language(s) on demand.
Mobile applications help your business to market and grow your company brand. Does your mobile application represent your brand or provide free marketing for your current technology provider? You can now have your own custom mobile applications with your logo and brand searchability in the Apple and Google stores. These applications render the most user-friendly experience when compared to others in the language industry, a key factor in scaling your brand and securing your place in the market.
Phone & Video Interpretation
Support phone (OPI) and video (VRI) interpreter services ondemand 24/7/365. terpX allows your organization to cover calls for languages in which you have your own interpreters and to overflow to Volatia's network of more than 18,000 interpreters if your interpreters are already on calls or offline. This model allows your organization to support more than 300 languages ondemand and scale your staffing as your business grows.
Interpretation Management System (IMS)
Being able to access your interpreter's contact information or send them automated messages is not good enough. Streamline the onboarding process and long-term management of interpreters with the ability to access and review historical performance and client feedback on every interpreter profile.
Say goodbye to writing checks or manually sending interpreter payments through your bank. Simply review the breakdown of payments for every work order processed in a given pay period. Once approved, all payments are direct-deposited in the bank account(s) of the interpreter(s) on the scheduled date.
Interpreter Scheduling System (ISS)
Create work orders that are automatically matched with the most qualified interpreters while maintaining the control to override the system. In the manual mode, terpX still gives you recommendations based on parameters such as distance, client preferences, certifications, and any other requirement set on the Client's profile.
Work Order Management
From the basic functions of creating, editing, cancelling, or reassigning work orders to complex features of qualification matching, client preference notifications, record stamp tracking, and much more.
Extend beyond the basic settings of client profile to unique customizations that allow your clients to access and leverage usage reports. All client profile are designed to given in-depth views of historical, present, and future needs.
No more exporting reports from one system to another just to send one invoice. terpX allows you to seamlessly invoice all your clients with a click of a button.
LEP Call-In Lines
Be among the few language companies that have the ability to offer a bi-directional language access program.
Set all of your clients requirements and have complete faith that only qualified resources will be dispatched and assigned to work orders
terpX For Your
Web & Mobile Applications
Give your clients the most user-friend web and mobile applications to access scheduled and on-demand interpreters.
No more back and forth emails or voicemails regarding a work order. Any edits, cancellations, or comments added by your clients are instantly communicated to your staff and the interpreter(s).
Show your clients a picture of their efforts through custom reports; all designed to engage the decision makers by shining a light on their needs and opportunities.
Empower your clients to enter their own work orders, make changes, cancel their requests, provide feedback to the interpreter, and do so much more.
360 Interpreter Performance Feedback
Demonstrate your commitment to quality by allowing your clients to privately give immediate feedback to you about an interpreter's performance.
Internal & External Interpreter Management
Increase loyalty with your clients by by making it possible for them to leverage their own in-house interpreters first before activating your interpreters. This solution is ideal for Clients that may have employees who currently serve as interpreters or have the ability to do so.
terpX For Your
How long is the contract to use terpX
The service agreement can be as long as 3 years and as little as 30 days. No cancellation fees.
How long does it take to get help ?
All emergencies are addresses live as they come in. Any non-urgent request receives a response within one business day.
Can I import transactions from our current system into terpX
Yes. You simply need your transaction on a CSV (Excel) file so we can match your current work order details to the right fields in terpX.
Can I invoice my clients in terpX?
Yes. No need to export transactions ever again. terpX allows you to email all of your clients within seconds. You can also generate in PDF or CSV (Excel) for print.
Can I use our own interpreters to answer OPI and VRI calls?
Yes. Calls are only answered by Volatia if your interpreter(s) are marked offline or are already active on a call.
Does terpX allow me to process OnDemand OPI & VRI calls?
Yes. Your clients will be able to access Ondemand interpreters by phone, web, or mobile application.
You Asked, We Answered
Average Connection Time (Seconds)
3 for Spanish
Work from anywhere
Years in Business
Languages Supported On-Demand
Fully intergraded interpreting features
Multilingual Call Centers
Banks & Utility Companies
Language Access Departments
Hospitals & Schools
Language Service Providers (LSPs)
Small & Midsize
Ready to Transform
Unleash your brand with terpX, the most advanced and comprehensive cloud based interpreter management and scheduling platform; with mobile applications that are incredibly user-friendly.
Leverage a National Network
No need to recruit interpreters or translators in a new market. If you do not have resources in certain area or none of the ones you have are available, simply submit your work order to the network and all qualified linguists in the network who match the qualification criteria, set on each client profile, will have access to that assignment. This model ensures that your growth is not limited to the resources in your database and empowers you to compete in any market.
With the current state of globalization, the language industry has never been riper for disruption. Whether you want to start or need to grow your language company, your business needs a strong foundation, a technological infrastructure of systems that help you and your business to consistently provide reliable language solutions; enabling you to scale without growing pains.
Thus, an affiliate relationship with Volatia is the gateway to limitless growth opportunities; a business development strategy that will position your language company on the leading edge of this rapidly changing industry.
Expand Beyond Your Region
Dominating a certain regional market comes with many benefits. However, a marketing strategy that only focuses on one region allows tunnel vision to set in. Ultimately the organization misses out on countless opportunities that would have been the catalyst to future growth. A simple chart of where your clients are located can identify whether your organization has fallen prey to the regional focus strategy. Does your current sales and marketing team know how to enter new markets? Do you have the resources necessary to support new clients? Are your systems designed to scale?
If the answer to any of these questions is NO, then forming a strategic partnership with Volatia can help you grow by providing the resources necessary to successfully enter into and thrive in new markets.
Increase Brand Awareness
Consumers judge a brand and make buying decisions based on where they are at in the buyer's journey. Everything you present to your clients must be intentional and specifically designed to achieve a certain result. Each transaction or interaction that you have with your clients or prospects must demonstrate brand integrity. For example, what impression does it give your clients when they access your services through a platform or mobile application that does not have your company branding? Unfortunately, for most language companies, both the software applications they use and the partnerships they have in order to support phone and video interpretation services are structured in a way that causes brand confusion or limits their brand value. In essence, each transaction provides some or all of the brand recognition to another company instead of their own. Volatia has solved this dilemma by creating a platform and mobile applications that respect and maintain the brand integrity of our affiliates.
Replace Silo Systems
There is nothing more frustrating in the workplace than systems that don’t communicate with one another across platforms. Worldwide, language companies use systems that are silos. For example, when a language company in New York city needs an interpreter for a client in San Diego, that company often must either recruit or contact other language companies in the area by phone or email. Even when an interpreter is found through one of these means, the process to onboard the interpreter is still time consuming and not cost effective. Imagine the growth potential if your organization had access to qualified interpreters and translators in any market. Think of how productive your workforce would be if they used a platform designed to break the silo framework of the language industry.
Break From a Territorial Mindset
Every language company has worked very hard to create a database of interpreters and translators who match the qualifications needed by their clients. Many guard these resources as proprietary assets. From a leadership perspective, this territorial approach is detrimental to the organization and the language industry as a whole. For example, when an interpreter or translator who has a rare language combination does not receive enough work, he or she moves on to another job in another industry. Then the company that recruited this interpreter reaches out months later when they have an assignment, only to learn that the interpreter is no longer an available resource. This never-ending cycle has been felt by nearly all language companies on the market today. Imagine your growth potential if you shared your interpreters and translators with other language companies and were compensated for having recruited or trained these linguists. By sharing resources throughout the network, every affiliate contributes to higher workforce morale, better support for rare languages, and the creation of jobs and careers for interpreters and translators who may otherwise be unemployed.
Why Choose terpX
Want To Start a Language Company?
It's never been easier!
Like any other business, there are many ways to start a language company. Most of these require a significant amount of time, financial resources, a clearly defined business plan, and the appropriate market selection. To simplify the process, Volatia has removed the most difficult barriers to entry into the language industry: access to linguists, the necessary technology, and the initial investment. Starting your language company as an affiliate partner of Volatia is the path of least resistance and is the most efficient and scalable approach in the industry.
Employees in Language Companies
Are you one of the top performers in your language company who is underpaid for your knowledge and experience? Do you find yourself limited by your company's inability to grow or lack of good leadership? Has the thought of starting your own language company run through your mind?
If you answered yes to any of these questions, you have what it takes to start and grow your own language company. Having had the privilege of working in the language industry, your experience makes you an ideal candidate for Volatia's affiliate program.
Interpreters & Translators
Are you tired of moving from job to job looking for better pay or benefits? Do you feel stuck in a funnel of language companies who use your skills when they need you and then store you in their database until the next time you are needed...as though you are a piece of inventory on a warehouse shelf? Do you constantly find yourself with limited work or pay even though you have so much to offer?
If you answered yes to any of these questions and have the desire to start your own company, don't reinvent the wheel. Starting as affiliate of Volatia will give you a competitive advantage from day one and support every phase of your business growth to financial freedom.