Volatia has achieved something really special on our journey to help the world navigate the intersection of language and culture. Our commitment to quality and security standards is demonstrated by the four important certifications we hold: ISO 9001, ISO 27001, HIPAA, and FERPA. What does this mean for you?
These certifications aren’t just badges; they’re a promise from Volatia to you. They show that Volatia is serious about quality, safety, and meeting the needs of every Client we serve. It’s about making sure you feel confident and secure when you choose Volatia as a provider for your language solutions.
Quality & Security Standards
Our Quality Commitment
Secure, reliable, and measurable outcomes in every transaction
ISO 27001
Customer-Centric Approach
ISO 9001 emphasizes customer satisfaction. Providers with this certification are more likely to have a strong focus on understanding and meeting customer needs, leading to better service delivery tailored to client-specific requirements.
Simply put, having an ISO 9001 certification is a mark of professionalism. It shows that we at Volatia take our business seriously and are willing to invest in processes that are internationally recognized as best practices.
Continuous Improvement Focus
One of the core components of ISO 9001 is the commitment to continuous improvement. Certified providers are required to constantly evaluate and enhance their processes. This means that the quality of services Volatia provides is not just maintained but continually enhanced.
As an ISO 9001 certified provider, Volatia gives our Clients a competitive advantage, as they can be assured of receiving high-quality, reliable language services that support their international operations and communications effectively.
Standardized Workflows
As a globally recognized standard for quality management systems, ISO 9001 indicates that Volatia has reliable, measurable, and repeatable processes in place to deliver high-quality services. This means that clients can expect a consistent level of quality in all their interactions with Volatia.
The standardized processes and emphasis on quality control reduce the likelihood of errors and misunderstandings in translation and interpretation, which is crucial in cross-cultural communications.
Continuity of Operations
The ISO 9001 standard requires Volatia to identify and manage potential risks, ensuring that we can deliver services effectively even under challenging circumstances. This is particularly important in language services, where miscommunication can lead to significant consequences.
Thus, the ISO 9001certification validates the resilience of Volatia's infrastructure and assures our Clients that we have the ability to remain active and accessible, 24/7/365.
ISO 9001 Compliance
Risk Management
This certification validates that Volatia has effective risk management processes in place. It means Volatia can identify, assess, and address security risks to the data we handle. This is crucial in minimizing the risk of data breaches, leaks, or loss, ensuring the integrity and security of client data.
Lastly, many industries are governed by strict regulations regarding data security and privacy. As an ISO 27001-certified business, Volatia is more likely to be in compliance with these regulations, reducing the risk of legal consequences for our clients.
Trust and Credibility
Holding an ISO 27001 certification validates that Volatia follows stringent security procedures and policies. This consistency ensures that every project is handled with the same high level of sensitivity and due regard to security best practices.
Volatia Clients can be confident that their data is handled securely, which is especially important for industries like legal, healthcare, and finance where confidentiality is paramount.
Continual Improvement
The ISO 27001 standard requires continual monitoring and regular audits. This means that Volatia must constantly improve its processes and security measures, ensuring that we stay at the forefront of best practices in data security.
To that end, certification demonstrate a robust framework for managing and protecting client data, which is essential in translation and interpretation services where sensitive or confidential information is often handled.
Competitive Advantage
In a market where many language companies are competing, having an ISO 27001 certification is a differentiating factor. It has made Volatia a more attractive option to potential clients who value data security and privacy.
It should also be noted that ISO 27001 is a globally recognized standard. Thus, businesses operating in multiple countries can rely on the same level of security and service quality from Volatia, regardless of where they are based.
ISO 27001 Compliance
Data Security
HIPAA certification ensures adherence to legal standards set for protecting sensitive patient data in the U.S., including technical, physical, and administrative safeguards. This compliance is crucial for entities handling personal health information (PHI), offering robust security measures to protect data. Even though Volatia does NOT access or store PHI, we maintain our HIPAA certification as an extra layer of security for our healthcare Clients.
Professionalism In Healthcare
Achieving HIPAA certification signifies Volatia's high level of professionalism and commitment to quality healthcare outcomes. This certification further demonstrates that Volatia possess specialized knowledge pertinent to the healthcare industry, including its terminology and regulations, leading to more accurate and effective services.
Risk Management
As a HIPAA-certified provider, Volatia reduces the risk of data breaches and the associated legal and financial repercussions, elements that are crucial for maintaining the reputation of our Clients' brands. Furthermore, it aligns with ethical responsibilities to protect patient privacy to the most reasonable degree possible.
Confidence & Trustworthiness
Volatia's status as a HIPAA-certified language service provider enhances the confidence of end-users or patients in the integrity and reliability of our services. This is vital in healthcare and other settings where trust and privacy are paramount.
HIPAA Compliance
Compliance
In environments where educational records are involved, it's important that all parties handling these records comply with FERPA. School Systems can ensure that the services provided will not inadvertently violate privacy laws by chosing a Language Service Provide, like Volatia, that is aware of and adheres to these standards.
Building Trust
Volatia's pledge is to reduce the risk of legal issues related to the mishandling of sensitive information, which can be costly and damaging to an institution's reputation.. By adhering to FERPA guidelines, Volatia demonstrates our commitment to privacy and legal compliance, which builds trust with our clients, particularly in the education sector.
Enhanced Quality of Service
As an a langauge service provider that is conscious of FERPA guidelines, Volatia has rigorous quality control processes in place to ensure the accuracy and confidentiality of all supported services.
Specialized Expertise
FERPA certification validates Volatia's experience and expertise in educational settings. This can be advantageous as we are more familiar with the specific jargon and nuances of educational language.