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Language Access in Healthcare

language access program

Equitable Healthcare Outcomes

Whether the incident starts with a 911 call or a routine check up at the doctor’s office, we are all susceptible to medical emergencies. Sadly, many people face these life-or-death situations without the ability to communicate with doctors, nurses, or paramedics. Language barriers thus pose a significant threat to the safety and health of patients who are limited English proficient (LEP), deaf or hard of hearing. ​

Volatia helps Healthcare Systems and EMS organizations to establish clearly defined and measurable language access programs that ensures equitable healthcare outcomes for every patient, regardless of the language he or she uses to communicate. Below are just a few benefits of providing professional medical interpreters and translation of all vital documents.

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Why Choose Volatia For Medical Interpretation & Translation Services

Whether your organization is a small community healthcare agency or a national system of healthcare facilities, Volatia’s network of professional medical interpreters and translators is the ideal partner to support your language access program. Key benefits include the ability to significantly lower your language access program cost without sacrificing interpreter or translation quality. This is only possible because, unlike most other language companies, Volatia is a direct seller; with our own HIPAA compliant proprietary technology and ecosystem of linguists. A healthcare language access program powered by Volatia includes the following components: ​

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Your team can move mountains! They simply need the tools and resources to shine. With Volatia on their side, your staff will no longer need to use google translate, the patient’s family or friends, or result to speaking louder in hopes of bridging a language gap. Rather, your team will improve productivity, reduce wait times, and maybe even eliminate the unnecessary tests that might otherwise be performed. 

Increase efficiency​

Medical Interpreter Services

Access a professional medical interpreter on-demand in over 280 languages, 24/7/365. Simply download our mobile application or dial our number and enter your access code to connect.  Interpreter services can also be scheduled in advance for in-person appointments. ​

Medical Translation Services

Turn the documents given to English speaking patients into the languages your LEP patients and caregivers understand. In addition to your organizations' website or applications, the vital documents noted below should be translated to meet compliance:

  • Consent and assent forms​

  • Discharge instructions​

  • History questionnaires ​

  • Missed Appointment Policy​

  • Patient financial responsibilities​

  • Patient information forms​

  • Patient rights & responsibilities​

LEP Call-In Line

Your healthcare system can now receive calls from LEP patients or caretakers in any language. The LEP patient or caretaker dials the number given to them by your organization and connects to an interpreter in his or her native tongue. The interpreter then conferences the clinician or department the caller wishes to reach. This solutions increases efficiency, improves productivity, and empowers LEP patients and caretakers.

 

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Multi-Lingual Appointment Reminder​

Most healthcare system’s send patient appointment reminders in English or Spanish. Volatia has now made it possible to send voice, text, or email patient appointment reminders  or any type of alert notifications in any language.

Learn More About Healthcare Translation & Interpretation Services

Medical errors increase tremendously when providers attempt to treat a patient without a professional medical interpreter or when vital documents are provided in a language the patient does not understand.  These errors can result in patient injury, death, extended hospitals stays, or readmissions.

Reduce Errors

Failure to provide professional medical interpreters and translation of vital documents can lead to lawsuits, penalties, loss of funding, lower ratings for your healthcare system. This is because every healthcare system that receives federal funding directly or indirectly is required to comply with Title VI of the 1964 Civil Rights Act, the Americans with Disabilities Act (ADA), and Section 1557 of the Affordable Care Act (ACA). Regulations put forth by Centers for Medicare and Medicaid Services (CMS), Fraud Waste and Abuse (FWA), and Joint Commission may also apply in patient care that involves language barriers.

Ensure Compliance

Without professional medical interpreters, patients who are LEP, deaf, or hard of hearing are often forced to wait longer for treatment or care that their English counter-parts easily access. This leads reduces patient satisfaction and often results in poor patient outcomes. On the other hand, healthcare systems that provide medical interpretation and translation services gain a great measure of patient loyalty, patient satisfaction, and improve patient outcomes.

Improve patient satisfaction