Interpreter Management System For Hospitals, Schools, and Government Agencies
Unleash your Language Access Department with terpX, the most advanced and comprehensive cloud based interpreter management and scheduling platform; with mobile applications that are incredibly user-friendly.
Volatia's Mobile and web applications help your language access department to raise awareness and create a sense of ownership accross your user base. You can now have your own custom mobile applications with your organization's logo and company colors. These applications render the most user-friendly experience when compared to others in the language industry, a key factor in user engagement and scalabilty throughout your organization. The applications will enable any authorized user to connect to an interpreter on demand or schedule an interpreter for a meeting or event.
Phone & Video Interpretation
Support phone (OPI) and video (VRI) interpreter services on demand 24/7/365. terpX allows your language access department to cover calls for languages in which you have your own interpreters and to overflow to Volatia's network of more than 18,000 interpreters if your interpreters are already on calls or offline. This model allows your organization to support more than 300 languages on demand and scale your staffing as your pool of interpreter resources grows.
Interpretation Management System (IMS)
As a language access department, you care a great deal about the quality of every session covered by your team. Being able to access your interpreter's contact information or send them automated messages is not good enough. You will now be able to streamline the onboarding process and long-term management of interpreters with the ability to access and review historical performance and Client feedback on every interpreter profile.
Do you use contact interpreters in your language access department? Say goodbye to writing checks or manually sending interpreter payments. Simply review the breakdown of payments for every work order processed in a given pay period. Once approved, all payments are direct-deposited in the bank account(s) of the interpreter(s) on the scheduled date. While this is optional, it provides an automated solution to a very manual process for many organizations.
Interpreter Scheduling System (ISS)
Create work orders that are automatically matched with the most qualified interpreters while maintaining the control to override the system. In the manual mode, terpX still gives you recommendations based on parameters such as distance, client preferences, certifications, and any other requirement set on the Client's profile.
Work Order Management
From the basic functions of creating, editing, cancelling, or reassigning work orders to complex features of qualification matching, interpreter preference notifications, record stamp tracking, and much more.
Your language access department needs accurate reports to make data informated decisions. Extend beyond the basic settings of user profile to unique customizations that allow your departments to access and leverage usage reports. All user profile are designed to given in-depth views of historical, present, and future needs.
Does your language access deparment need to track usage by cost center IDs or invoice other deprtments? No more exporting reports from one system to another just to send one invoice or produce costs associated with a given user or department. If appplicable, terpX allows you to seamlessly invoice with a click of a button.
LEP Call-In Lines
Be among the few language access departments that have the ability to offer a bi-directional language access program.
Set all of your interpreter certificaton requirements and have complete faith that only qualified resources will be dispatched and assigned to work orders
terpX For Your Admin Staff
Web & Mobile Applications
Give your customer-facing staff the most user-friend web and mobile applications to access scheduled and on-demand interpreters.
No more back and forth emails or voicemails regarding a work order. Any edits, cancellations, or comments added by your schedulers are instantly communicated to your customer-facing staff and the interpreter(s).
Show your customer-facing staff a picture of their efforts through custom reports; all designed to engage the decision makers by shining a light on their needs and opportunities.
Empower your customer-facing staff to enter their own work orders, make changes, cancel their requests, provide feedback to the interpreter, and do so much more.
360 Interpreter Performance Feedback
Demonstrate your commitment to quality by allowing your customer-facing staff to privately give immediate feedback to you about an interpreter's performance.
Internal & External Interpreter Management
Improve morale and engagement by making it possible for your customer-facing staff to leverage their in-house interpreters first before activating other interpreters resources. This solution is ideal for organizations that may have employees who currently serve as interpreters or have the ability to do so.
terpX For Your
Secure access from anywhere on any internet-powered device.
Enable your interpreters to take and process ondemand interpreter requests for phone (OPI) or Video (VRI) interpretation.
Set the distance that an interpreter can drive for onsite work orders.
Instant text and email notifications to interpreters whenever there is an available work order of which they qualify or if a change is made to a work order that an interpreter has already been assigned.
Work Order Management
Tired of calling, emailing, or texting your interpreters? Simply allow them to engage with your interpreter management system directly and watch them accept, decline, enter their start and end times, and even give feedback on work orders; all without you in the middle.
Upload certifications and training records to ensure that interpreters only receive work orders of which they are qualified to fulfill.
Complete visibility of all completed, scheduled, and pending work orders. Historical payment data is also available to ensure transparency and accountability.
Eliminate end-of-year hassle of getting tax forms ready. Interpreters dimply download their 1099 whenever they want.
terpX For Your
Leverage a National Network
If none of the resources you have are availabledo or do not have resources in certain area for a given language combination, simply submit your work order to the Volatia network and all qualified linguists in the network who match the qualification criteria will have access to that assignment. This model ensures that your growth is not limited to the resources in your database and empowers you to fulfill your commitments in any market.
With the current state of globalization, the language industry has never been riper for disruption. Whether you want to start or need to grow your language access department, your efforts need a strong foundation, a technological infrastructure of systems that help you and your organization to consistently provide reliable language solutions; enabling you to scale without growing pains.
Thus, an partership relationship with Volatia is the gateway to limitless growth opportunities; a business development strategy that will position your language access department on the leading edge of this rapidly changing industry.
Expand Beyond Your Region
A strategy that only focuses on one facility or area in which most of your clients connect with your organization allows tunnel vision to set in. Ultimately the organization misses out on countless opportunities that would have been the catalyst to future growth. A simple chart of where your clients are located can identify whether your organization has fallen prey to the regional focus strategy. terpX helps your organization to serve the community regardless of where the need is located.
Increase Brand Awareness
Everything you present to your clients must be intentional and specifically designed to achieve a certain result. Each transaction or interaction that you have with your clients or prospects must demonstrate brand integrity. For example, what impression does it give your clients when they access your services through a platform or mobile application that does not have your company branding? Unfortunately, for most language access departments, both the software applications they use and the partnerships they have in order to support phone and video interpretation services are structured in a way that cause brand confusion or limits their brand value. In essence, each transaction provides some or all of the brand recognition to another company instead of their own. Volatia has solved this dilemma by creating a platform and mobile applications that respect and maintain the brand integrity of our partners.
Replace Silo Systems
There is nothing more frustrating in the workplace than systems that don’t communicate with one another across platforms. Worldwide, language companies use systems that are silos. For example, when a language company in New York city needs an interpreter for a client in San Diego, that company often must either recruit or contact other language companies in the area by phone or email. Even when an interpreter is found through one of these means, the process to onboard the interpreter is still time consuming and not cost effective. Imagine the growth potential if your organization had access to qualified interpreters and translators in every language used in your community. Think of how productive your workforce would be if they used a platform designed to break the silo framework of the language industry.
Break From a Territorial Mindset
Every language access department has worked very hard to create a database of interpreters and translators who match the qualifications needed by their community of Clients. Many guard these resources as proprietary assets. From a leadership perspective, this territorial approach is detrimental to the organization and the language industry as a whole. For example, when an interpreter or translator who has a rare language combination does not receive enough work, he or she moves on to another job in another industry. Then the entitiy that recruited this interpreter reaches out months later when they have an assignment, only to learn that the interpreter is no longer an available resource. This never-ending cycle has been felt by nearly all language service providers on the market today. Imagine your retention potential if you shared your interpreters and translators with Volatia. By sharing resources throughout the network, you will contributes to higher workforce morale, better support for rare languages, and the creation of jobs and careers for interpreters and translators who may otherwise be unemployed.
Why Choose terpX
Volatia can handle all of the translation intake and processing workflows so you never turn another translation project down because of size or time restraints.
Seamlessly conduct background checks on interpreters and staff in every county or city they have lived in, up to 3 names, and with 7-year history.
Customer Service Support
Staff live U.S. based customer service agents for your business at a fraction of the cost and without the hassle of recruiting, managing, and retaining personnel.
The cost of your Interpreter Management System must be designed to scale. terpX subscriptions allow you to only pay for what you need and upgrade or downgrade at any time as the circumstances of your organization change.
Every plan can be customized to meet your needs while remaining the most affordable Interpreter Management System on the market.
OPI Rates as low as
Start growing your phone interpretation (OPI) business with a partner that will work with you to win large contracts at rates that can compete against the larger players in the industry.
VRI Rates as low as
Video (VRI) is the fastest growing segment of OnDemand interpretation. Build your own call center with the overflow support of Volatia's network that supports more than 280 languages, including sign language(s) on demand.
What they're saying
If I were to summarize what I like most about Volatia: it is their willingness to listen to our needs and their technological innovations that are so ahead of the other options on the market. I needed to find a way that what I did was replicable and scalable, and that's what Volatia has provided me.
I can't imagine taking back all the responsibilities that I used to have before terpX and the customer service add-on. My business has more than tripled our revenues and picked up larger clients and the best part, the support team at Volatia feels like my own team.
I love how easy it is to work with everyone at Volatia. new features are added to terpX all the time and I can request custom options at no additional cost to me...something that many other companies promise but often fail to deliver.
Average Connection Time (Seconds)
3 for Spanish
Work from anywhere
Years in Business
Languages Supported On-Demand
Fully intergraded interpreting features
Multilingual Call Centers
Banks & Utility Companies
Language Access Departments
Hospitals & Schools
Language Service Providers (LSPs)
Small & Midsize